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Having problems with word

 
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hackerdvm
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PostPosted: Tue Feb 22, 2011 10:35 pm    Post subject: Having problems with word Reply with quote

Hi i recently am helping one of my friends fix his word (microsoft office) what happens is when he open's a file it freezes. Other time's it just freezes on loading and is the weirdest thing i have seen If you could help it would be great please post as fast as you can so i can fix it. Thank you

(you will get 1 rep if you fix the problem by me! Shocked)

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AhMunRa
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PostPosted: Tue Feb 22, 2011 11:00 pm    Post subject: Reply with quote

Could be anything from a corrupt DLL, to a corrupt Word file trying to load. Verify Word is set to start with blank document.

First I would try to start Word into it's safe mode and do a clean shutdown of the app.

http://support.microsoft.com/kb/827706

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hackerdvm
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PostPosted: Tue Feb 22, 2011 11:06 pm    Post subject: Reply with quote

Its not just word its also excel too.... The safe mode did work but i would like to have a permanent fix
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SF
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PostPosted: Wed Feb 23, 2011 12:04 am    Post subject: Reply with quote

Reintsall Microsoft Office.
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hackerdvm
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PostPosted: Wed Feb 23, 2011 10:40 am    Post subject: Reply with quote

Would it get rid of any of his files that use microsoft cause they are very important.
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The Fish
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PostPosted: Wed Feb 23, 2011 11:19 am    Post subject: Reply with quote

It wouldn't get rid of saved files.
And if they're that important he should have them backed up.

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AhMunRa
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PostPosted: Wed Feb 23, 2011 1:11 pm    Post subject: Reply with quote

You could try to repair via the CD, but a backup of his documents and a full reinstall (uninstall/install) could be the best option.
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