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I got virus that won't let me access steam support

 
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Kardi
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PostPosted: Thu May 06, 2010 11:35 am    Post subject: I got virus that won't let me access steam support Reply with quote

I deleted virus with Malwarebytes, but still no accses too support.steampowered.com and my moms computer goes in there without problems.
So i want to ask, which file could the virus edit so that I can't go to a specific webpage?
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Zcythe
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PostPosted: Thu May 06, 2010 12:20 pm    Post subject: Reply with quote

Some viruses can come back even though it showed up in malwarebytes. Like it can keep coming back because your not getting the source so it sounds to me like it is still there.
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XSV
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PostPosted: Thu May 06, 2010 12:23 pm    Post subject: Reply with quote

what browser are you using?

if i were you i would:
http://www.microsoft.com/security_essentials/
install + scan.

http://www.mozilla.com/products/download.html?product=firefox-3.6.3&os=win&lang=en-US
install + go to steam

and if that doesn't work, maybe open up(Notepad):
C:\Windows\System32\drivers\etc\hosts
and make sure it didn't add steam(if so delete?).

good luck.

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Kardi
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PostPosted: Thu May 06, 2010 12:32 pm    Post subject: Reply with quote

It was the hosts file, thx for help
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