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New laptop without working sound
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Stylised
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PostPosted: Mon Sep 21, 2009 8:38 pm    Post subject: New laptop without working sound Reply with quote

Used to work, I don't know what happened but it stopped.
I have a HP Pavilion dv6 Entertainment Notebook PC.
I've tried changing the playback devices, but I don't think it's helping. Sound is still off with all startup programs running.
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timelist
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PostPosted: Mon Sep 21, 2009 8:42 pm    Post subject: Reply with quote

is the mute button depressed?
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Stylised
Grandmaster Cheater
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PostPosted: Mon Sep 21, 2009 9:10 pm    Post subject: Reply with quote

timelist wrote:
is the mute button depressed?

I'm not a fucking retard. I know my way around computers.
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Honda
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PostPosted: Mon Sep 21, 2009 9:20 pm    Post subject: Reply with quote

Did you try installing the audio driver?
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PostPosted: Mon Sep 21, 2009 9:22 pm    Post subject: Reply with quote

i-VTEC™ && JDM™ wrote:
Did you try installing the audio driver?

I got it new outta the box. I'm sure it's installed already.
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Vibe
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PostPosted: Mon Sep 21, 2009 9:48 pm    Post subject: Reply with quote

Try updating your driver? Or maybe it is disabled.
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elpacco
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PostPosted: Mon Sep 21, 2009 9:50 pm    Post subject: Reply with quote

Contact the people you bought it from. If it is new, it is likely some hardware error. i.e. the speakers are broken.
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Hero
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PostPosted: Mon Sep 21, 2009 9:52 pm    Post subject: Reply with quote

Roll back the audio drivers. Realtech drivers tend to fuck things up if you dont download them through windows update. And if you did then they just suck period. Roll them back.
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PostPosted: Mon Sep 21, 2009 10:12 pm    Post subject: Reply with quote

Hero wrote:
Roll back the audio drivers. Realtech drivers tend to fuck things up if you dont download them through windows update. And if you did then they just suck period. Roll them back.

What does that mean?
Edit: In device manager> Sound, video and game controllers> Bluetooth-handsfree audio, bluetooth stereo audio, HD audio device and IDT Hd audio codec.
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kls85
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PostPosted: Mon Sep 21, 2009 10:31 pm    Post subject: Reply with quote

If it's new just take it back and ask for a exchange. Stop wasting time and trying to fix on a new product.
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PostPosted: Mon Sep 21, 2009 10:32 pm    Post subject: Reply with quote

kls85 wrote:
If it's new just take it back and ask for a exchange. Stop wasting time and trying to fix on a new product.

I'll do that as a last resort.
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Hero
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PostPosted: Mon Sep 21, 2009 10:42 pm    Post subject: Reply with quote

Control pannel > sound and audio > hardware tab > Properties > drivers tab > roll back drivers.
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Honda
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PostPosted: Mon Sep 21, 2009 11:36 pm    Post subject: Reply with quote

Hero wrote:
Control pannel > sound and audio > hardware tab > Properties > drivers tab > roll back drivers.
Hero, I'm pretty sure the rolling back option, you gotta have a back up for it, if not then you can't do it.

The only thing he can't do if it still doesn't work as of right now is tell us the computer name + model number so we can find the drivers for him.

Just cause it's a new laptop doesn't mean they already installed the latest version of drivers for you.
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Hero
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PostPosted: Mon Sep 21, 2009 11:56 pm    Post subject: Reply with quote

If you updated the drivers the option does become available. It will roll back to the default ones from windows.
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SF
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PostPosted: Mon Sep 21, 2009 11:57 pm    Post subject: Reply with quote

Plug a set of headphones into it - does sound come out of them?
How long ago did you get it? How long ago did the sound stop working? Have you installed anything before it stopped working? Also try uninstalling the device and rebooting so it (attempts to) reinstall the drivers, it may ask for a disc, use it if you have one, find the drivers online if you don't.

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