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Square Enix told me to remove Cheat Engine from my PC!

 
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maniemans
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PostPosted: Tue Feb 20, 2018 8:15 am    Post subject: Square Enix told me to remove Cheat Engine from my PC! Reply with quote

So like you guys know Secret of Mana remake has been released on the 15th on PC (Steam), but the game is highly unstable and crashes alot, so I made a ticket at square enix to ask how and what and they required my dxdiag and msinfo which is fine, but now they say that I must remove Cheat Engine and try it again. Can Cheat Engine let a game crash (Mind you CE isn't running at all, just installed) for being installed?!?
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TheyCallMeTim13
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PostPosted: Tue Feb 20, 2018 8:19 am    Post subject: Reply with quote

this is becoming a trend, but it also violates privacy. To now you have CE installed either you told them or (if you never ran it when the game was running) they scanned your hard drive and sent the data the the company servers. I would demand a refund, check the PC for a back door, and my be talk to a lawyer.
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Last edited by TheyCallMeTim13 on Tue Feb 20, 2018 8:22 am; edited 1 time in total
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maniemans
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PostPosted: Tue Feb 20, 2018 8:21 am    Post subject: Reply with quote

No I said that I needed to sent my msinfo from msinfo32 software from windows and that will show programs installed on your computer.
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TheyCallMeTim13
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PostPosted: Tue Feb 20, 2018 8:23 am    Post subject: Reply with quote

In that case, it is possible for CE to be the problem but I 'm betting they just don't like it, but uninstalling and reinstalling CE isn't to difficult.

EDIT:
But I would ask why it needs to be removed. And really I would ask for a refund, and tell them to pedal their stuff to some one else.

EDIT2:
But then again they may just be covering every base they can think of, tell they find what the issues are.

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maniemans
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PostPosted: Tue Feb 20, 2018 8:41 am    Post subject: Reply with quote

I won't ask for a refund heck I can't even ask, because I'm over 2 hours in the first 2 weeks, eitherway this is not an answer to my question though.
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TheyCallMeTim13
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PostPosted: Tue Feb 20, 2018 8:46 am    Post subject: Reply with quote

maniemans wrote:
... Can Cheat Engine let a game crash (Mind you CE isn't running at all, just installed) for being installed?!?


TheyCallMeTim13 wrote:
... it is possible for CE to be the problem but I 'm betting they just don't like it, ...

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